Arrived on time. Check in and payment was easy and quick. Parked and they met us at our car. Bags loaded and we taken to luggage drop off. Given instructions where meet on return. When we returned, there were 2 vans taking people back to the lot. We waited maybe 10 minutes for the van to return. Driver offered to take everyone to their cars but we them just stop in the middle and unload. We have used The Parking Mall once before and have another reserved in the future. Savings versus the port lot is almost half. If sailing out of Jacksonville I would use them for sure. The only bad thing is the lot is not paved, it is a dirt lot.