| Overall Rating (Based on 349 reviews) |
4.7 |
| Shuttle Speed | 4.7 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.5 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.7 |
Posted On May 24, 2021
The experience was great! I booked the parking spot online at a hotel other than where we stayed for the nigh, and when we arrived at the hotel to park and wait for the shuttle the Aloft staff were great about welcoming us in to relax while we wait. The shuttle left on time, and when we got back 4 days later there was soon a shuttle at the airport to take us back to the hotel where we had parked. All staff involved were helpful and friendly!
Posted On May 12, 2021
Online information and delivery service were excellent. Pick up service from the airport could be improved by making return pick up locations explicit. I was told return service was ground level, below, when dropped off, but did not understand it would be from only two locations. When I called for pick up, because of loud noises in area, communication was difficult. I called a second time after seeing the driver pass by. The driver picked us up from the location I gave him, and he explained that pick up was from two other points. A hand-out card with instructions, providing telephone number and two designated locations, given at time of registration, would improve service. Knowing the two pick up locations is important.
Posted On April 05, 2021
The shuttle driver went above and beyond on my return trip. My trip had been delayed, and by the time I got my luggage, it was past the shuttle's normal hours of operation. I called the front desk, who put me in touch with the driver, and he came to get me anyway! I am so grateful for that! I am very pleased with my parking experience.
