| Overall Rating (Based on 578 reviews) |
4.6 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.5 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On June 11, 2018
I have used Comfort Inn's shuttle about 4 times as is. They are the closest to the airport so fast. The driver is great as well. Their hotel lot can be a little packed (after all its a hotel too). They have very low rates as well. However, this time I had a problem with the shuttle being on time. I was at the pickup zone at 8PM, but no driver. That could simply be because my watch was slow or I simply missed it. No biggie. But then 8:30 came and still no shuttle. I finally call to ask about the shuttle and they could only say they arent sure what happend cause a driver was coming back already from the airport. So basically I had to wait an hour, till 9PM, to get picked up.
Posted On June 05, 2018
My biggest problem was getting all the information I needed prior to arriving at the parking lot/motel. I thought I had everything but the website was either slow or my connection slow and I missed out on the second piece of information. Fortunately, when I arrived at the lot/motel, I was able to call customer service and my scheduled parking was emailed to me at that time. The person on the phone was very pleasant and knowledgeable.
Posted On June 04, 2018
Booking was easy, the hotel staff was friendly and the shuttle runs to Dulles were timely. I only gave a 4 instead of a five because the lot is not very big, making it difficult to support both hotel stayers and people just parking. There should probably be a better mechanism to determine when the spaces are limited or the lot is full before allowing someone to book online. Otherwise, on complaints.
Posted On May 30, 2018
I booked with Comfort Inn & Suites Dulles Airport for 2 weeks of parking. The desk agents and shuttle drivers were courteous and professional. Communication was clear and delivery and pick up to/from IAD were prompt. I had no concerns regarding the safety of my vehicle. Upon return, I found it undisturbed and in good condition. This is a fantastic service and a great value!
