| Overall Rating (Based on 1168 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On September 28, 2014
Location is pretty easy to find....the directions on what to do could be laid out much better. I wasnt aware where to park or any of the steps. Thankfully i went in and asked. There is a form to fill out so make sure to have all the info of your car and reservation. all in all a good experience.
Posted On September 26, 2014
Gabby, the lady on duty when we checked in to register our car, was so great! When I asked what was with the pictures of cookies everywhere, she told me about their freshly baked chocolate chip-walnut cookies, and she gave me two. Then she asked if we wanted more for the plane ride and packed a small bag with two more! She was so friendly! Shuttle left a little late, but not enough to worry about. Driver was excellent. We called when we had our luggage upon our return, at 10:50pm, and were told the driver would leave at 11pm and be there at 11:10. At 11:20, I called as he still was not there. He came at 11:25. That was disappointing. But when we arrived, our driver rushed in to get cookies for our drive home, and when my husband came around with the car, he transferred our bags once again. Both times, the drivers were excellent. The timing of the shuttles, especially the return, was disappointing. I will, however, give them another chance.
Posted On September 26, 2014
We were satisfied with the service. There was not any long waiting periods for the shuttle to the airport terminal. Our driver was a true gentlemen. We felt safe for our vehicle parked at the facility. The price for the service was reasonable to us.
Posted On September 25, 2014
The driver wa willing to wait for me while I went to the loo before going to the airport. I also enjoyed chatting with him during the journey. On the return leg the driver did his best to locate other passengers who had gone to the wrong place to catch the shuttle. It required going around the airport to find them.
Posted On September 25, 2014
No problem with the parking lot or finding the hotel. I did have difficulty finding the shuttle stop at the airport coming home. Front desk staff need to tell users to go to the first shuttle stop all the way at the end of the #2 row. They just kept telling me, "I'm sorry you can't find it. Keep looking". I was tired and not getting anywhere with their lack of assistance. That was frustrating!!!
