| Overall Rating (Based on 1162 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On October 05, 2014
Very pleased with this experience. Location was less than ten minutes from Dulles airport. Once I parked and locked my car, the hotel provided a shuttle ride to the airport within a matter of minutes. After my trip, I came back to a vehicle that was undisturbed. The only issue that I had was calling for my return shuttle back to the hotel. Had to call twice and ended up waiting almost thirty minutes however everything else went off without a hitch. I will be using this same service in a couple of weeks.
Posted On September 28, 2014
Location is pretty easy to find....the directions on what to do could be laid out much better. I wasnt aware where to park or any of the steps. Thankfully i went in and asked. There is a form to fill out so make sure to have all the info of your car and reservation. all in all a good experience.
Posted On September 26, 2014
Gabby, the lady on duty when we checked in to register our car, was so great! When I asked what was with the pictures of cookies everywhere, she told me about their freshly baked chocolate chip-walnut cookies, and she gave me two. Then she asked if we wanted more for the plane ride and packed a small bag with two more! She was so friendly! Shuttle left a little late, but not enough to worry about. Driver was excellent. We called when we had our luggage upon our return, at 10:50pm, and were told the driver would leave at 11pm and be there at 11:10. At 11:20, I called as he still was not there. He came at 11:25. That was disappointing. But when we arrived, our driver rushed in to get cookies for our drive home, and when my husband came around with the car, he transferred our bags once again. Both times, the drivers were excellent. The timing of the shuttles, especially the return, was disappointing. I will, however, give them another chance.
