| Overall Rating (Based on 35 reviews) |
4.6 |
| Shuttle Speed | 4.5 |
| Attendant Service | 4.8 |
| Lot Condition | 4.1 |
| Ease to find | 4.5 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.5 |
Posted On August 05, 2018
Most of my experience was good. Everything went OK on the outbound experience from checking in and parking to the trip to the airport. However, on the return, we waited outside for an hour for our pickup at the airport. During that time we made three separate calls to the office. The driver said he was not informed until the last call and knew nothing of the first two. He also said there is only one van and driver for transport both to and from the airport which caused some part of the delay when he did come. I see this lack of transport resources and poor performance by the dispatching staff as potential problems in the future. I will give it one more try, although my wife says she has had enough (similar pickup problem, although not as severe, on an earlier trip.)
Posted On June 11, 2018
We were very pleased with our experience. Everyone from your desk staff and your drivers were very friendly. When we called for the van from PHL, it was there in no time. Thank you. P.S. It would be helpful if you could adjust your GPS address. Using your addresss, our GPS sent us to a location up the street. We went further down Governor Printz Boulevard to turn around when we saw the Comfort Inn.
Posted On May 20, 2018
Service was very good. It says the shuttle runs on the half hour. That was the only thing that concerned me, but we arrived exactly at 3 so shuttle was waiting. Just wonder if there's only one shuttle and if you arrive after the shuttle leaves do you have to wait until that one shuttle returns?
