| Overall Rating (Based on 59 reviews) |
4.5 |
| Shuttle Speed | 4.7 |
| Attendant Service | 4.7 |
| Lot Condition | 4.5 |
| Ease to find | 3.7 |
| Adherence to Cost | 4.9 |
| Adherence to Schedule | 4.7 |
Posted On July 27, 2017
Had an early fight (5:25am) so I arrived at 3:30am. Called as instructed about 3:15am to notify of pending arrival. Took shuttle driver 40 minutes to arrive at lot. Good response time for shuttle back from airport on date of return. Like the new location. So much closer to the airpirt and beaches you don't have to contend with the downtown traffic. Even though pickup to go to the airport on departure day could have been better, the price is a fair and gokd price. I know that I will use 2 Birds Shuttle again when parking and shuttle service when flying out of Cleveland. I know it is a brand new location but a sign at the entrance to the lot would be very helpful in locating lot.
Posted On June 12, 2017
My initial contact was great. I called when I was headed to the lot. The guy called me back a few minutes later. He was at the lot waiting when we arrived. (Although it took me a little longer than I said because we got lost). The reason I gave the service a 3.5, is because I called 4 times and left messages trying to arrange pick up once we landed. After an hour, we called a 5th time and someone picked up. I guess he could tell from my conversation that I already called. He asked if this was the first time that I called. I explained that I called several times, but he said he didn't get any of the messages. He was there within 20 min. We were tired and ready to go home, but I'm glad this didn't happen on the way to the airport...we could have possibly missed our flight! The one thing I didn't like is that you have to call to arrange pick up. The other lots that I've used, have people at the lot 24/7. As soon as we pull in, they drive over to our car. On the way home, we just go to the pick up spot and someone is there shortly. Book2park: due to the lot's distance to the airport it is necessary to arrange special shuttle drives to ensure shuttle is more efficient. We will pass this review on to the management at location to ensure communication with customers is improved.
Posted On June 02, 2017
Very good parking experience. Cost was good value and service on day of departure as well as on return was excellent. Called immediately when plane first landed as I was instructed however, delays in customs at the Cleveland Airport caused our shuttle driver to have to wait on us to arrive at the pick up point but wait he did. Very pleased with 2 Birds service and we will be using their service again in Mid-July for another trip we have scheduled.
