| Overall Rating (Based on 228 reviews) |
4.6 |
| Shuttle Speed | 4.4 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.4 |
Posted On October 29, 2017
Was very satisfied with Book2park. I was away for 30 days, so airport parking was breaking the bank. I left an interior light on and came back to a dead battery, and the fantastic staff at the Hyatt were able to jump start my battery and get me on my way in no time. Only minor, little gripe is the shuttle - it's only on the top of the hour, and I missed it by minutes, so I grabbed a cab. I knew this ahead of time that my timing may be bad.
Posted On September 26, 2017
Great overall experience, except for leaving. The card provided to us by the hotel staff did not work. I parked and went back into get a new card which was provided quickly to me. The hotel staffer told me that if this card did not work, to press the help button at the check out gate. If did not work, I pressed the button and was told by another staffer that I would have to come back in again. I told her what her colleague had said to me and she said someone would come out. After a two minute wait, the gate was opened. First time I have had this problem.
Posted On September 25, 2017
Easy booking. Shuttle on time. Friendly bus driver/door staff. Covered parking. The only comment was at the front desk. Staff does not give clear instruction how to use the pass. Maybe she assumed I know how to use the pass ay the gate But again the driver recognized i was doing the wrong thing and readily helped me. They will give a pass to scan at the gate. No need to use the entry parking ticket. I will use this service again.
