| Overall Rating (Based on 246 reviews) |
4.6 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.6 |
| Lot Condition | 4.6 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On March 04, 2019
Overall I was veg pleased. It was easy to book my parking spot at the Crowne Plaza in Alexandria, VA. The only complaint I have is that when I was to be picked up from the airport by the hote shuttle, the shuttle driver simply slowed down and scanned the crowd on the sidewalk rather then pulling over to ask any travelers if they were going to the Crowne Plaza. I tried to get his attention as he drove by but he left. I called the hotel to let them know that I had been waiting and to ask them to tell the driver to be looking for me the next time he came around. I had to wait an additional half hour as a result. This is more a reflection of the hotel than of book2park.com but you should be aware of the service being provided by those you contract with.
Posted On February 12, 2019
Everything was really good, the drivers were courteous, the process was easy. My only issue is that the shuttle is supposed to run every hour at 15 and 45. My issue is that i arrived to the pick up location, and was there for almost an hour in the freezing cold. Though i had been able to reach the hotel every other time called, This time, i couldnt get through. Long story short, i would use book2park again, but not with the same hotel. If i could get a Hilton or Marriot, There shuttles came very often.
Posted On December 13, 2018
Found the hotel but got there as the 5:30am shuttle was about to leave. Since we had to park, unload, and confirm we were ok, we missed it. The 6am shuttle driver did not arrive to driver until 6:05 am. Although we got to the airpark ok, would have been nice to depart at 6am rather than 6:10. For that I give a 3. The website mentions pick up on return at the terminal at doors 5 or 9, but I guess due to construction, that's moved to 3 or 4. Is that a website or hotel issue to alert patrons to changes? Price was EXCELLENT!!! For that I give a 5 for an overall a 4.
