We have been sharing various tales of woe involving airport parking in our series “Airport Parking Horror Stories” for some time now. Today, we bring the spotlight to another such tale of misery endured by a family in Crawley, England. According to the news items, a family faced a potential parking bill of £400 when the parking company they hired to pick their car and store it in a secure location left it at the short-stay parking area in the Gatwick airport. (http://bit.ly/1OgWWYZ)
The company, Air Fly Limited, were supposed the pick their vehicle from the Airport Parking Lot. However, the family had to wait for more than an hour for the company representative to show up at the parking lot although the family had called 20 minutes prior to their arrival as instructed by the company. As it turned out, there were 5 other families waiting for them to show up, one family had been there for 8 hours. Eventually the driver showed up and collected the keys from all the customers waiting for him.
However, this was just the beginning of the ordeal for the family. When they arrived back at the Gatwick airport after a week-long holiday, nobody was there to pick them up. The family made near to 50 calls to the company but couldn’t get anyone. After one hour, one of the family members spotted the car which was still in the short-stay parking area. However, they couldn’t take their car since they had left the keys with the company and ended up taking a taxi costing them £65 to get to their destination.
Their predicament finally had a happy ending when the airport authorities agreed to waive off the £400 for one week’s stay at the short term parking after the family explained their situation in detail. This is just one example of the problems faced by countless travelers when they pick the wrong parking garage and such incidents are reported on daily basis in every corner of the globe.
You can avoid being one of these horror stories by selecting your airport parking garage carefully. It is always best to find a service provider with proven track record, national presence, and plenty of good reviews.